Las Palomas Resort, a pioneer in the northern Mexico hospitality industry, has always been committed to providing exceptional guest experiences.

With the onset of the COVID-19 pandemic, the resort faced the challenge of ensuring guest safety while maintaining high levels of productivity. To address this challenge, Las Palomas partnered with Xipe, to transform the guest experience through innovative technology solutions.

Working closely with Las Palomas, Xipe focused on improving the check-in process and enhancing guest attention through technology. The goal was to provide a safe and seamless experience for international guests, while also boosting operational efficiency. By integrating the latest technology solutions, Xipe was able to offer a personalized and unique experience for each guest, while also streamlining the check-in process and reducing wait times. 

About Las Palomas 

Las Palomas is a leading resort in Rocky Point, Mexico, with a 17-year track record of providing unforgettable experiences for its guests. The resort has earned an elite AAA 4-diamond rating, a prestigious classification awarded to only 3% of the 32,000 hotels approved by AAA. With a range of attractive services, Las Palomas has become a top choice for discerning travelers seeking luxury and comfort. 

In addition to its outstanding service, Las Palomas Beach and Golf Resort is the largest master-planned resort community in Puerto Peñasco. This expansive resort features over 800 rooms of international stature, offering guests a truly world-class experience. With its prime location overlooking the stunning Sea of Cortez, Las Palomas is the perfect destination for travelers looking to relax, unwind, and enjoy the beauty of Mexico's northern coastline. 

The Challenge Solved 

The resort needed to implement safe processes to ensure that guests could enjoy their vacations with peace of mind. 

To support this transformation, Xipe worked closely with Las Palomas to redesign service processes, including the reception of clients and the help desk's tasks, using innovative technologies. The Xipe team consisted of experts in analysis, design, and development, who integrated everything into a single, cohesive system.

This project was a significant challenge as we co-created the user journey with Las Palomas' internal IT team, transitioning their physical processes into a digital format. We collaborated with their various service providers to connect different services within the kiosks.

The Solution: Implementing Interactive and Functional Kiosks

Working closely with Las Palomas, we integrated their existing systems into interactive and functional kiosks, featuring a user-friendly interface.

These kiosks allowed guests to carry out a check-in integration with reservation systems, room card activation, point system for in-hotel purchases, guest parking access, verified identity with ID scanning, adding additional guests, collecting payment for the reservation, ensuring full payment, and a seamless check-out.

To achieve this Xipe evaluated the resort's services and created APIs that interconnected the different providers and systems, enabling a unified experience. The result was a unique design that provided guests with the same level of attention they previously received at the reception while empowering them to complete tasks at their convenience.

Xipe developed four kiosks with intuitive interfaces, utilizing robust architecture for high performance and reliability. Despite tight timelines, the Xipe team successfully delivered a state-of-the-art solution that enabled Las Palomas to provide a safe and seamless experience to its guests.

Through their partnership with Xipe, Las Palomas Resort has embraced innovation, transformed its operations, and continued to excel in the hospitality industry. By prioritizing guest safety and leveraging technology, Las Palomas maintains its commitment to delivering unforgettable experiences while adapting to the challenges of an ever-changing world.